Everything Adjustly prepares — and where your team stays in control.
A working layer for commercial-lines distribution: structure incoming submissions, apply your appetite and authority rules, prepare the next step, and keep a reviewable operational record alongside your existing systems.
Read & structure
It reads the paperwork so your people don’t.
Forward a submission and Adjustly parses the packet — including supported ACORD forms, loss runs, statements of value, MVRs, and the email itself — into one structured risk profile. Key extracted fields include confidence and source references, while low-confidence and missing items are flagged for review.
- Email and web intake — no inbox migration, nothing to install
- Multi-document extraction across the whole submission packet
- Supported fields carry source references and confidence signals
- COPE, payroll, EMR, TIV, and loss history organized when present
- A clear “still missing” list so you know exactly what to chase
Why it matters — Your team spends less time re-keying and gets a clearer review queue. Evidence is available where Document Intelligence supports field-level sourcing.
Risk profile, extracted
Buckeye Metal Works LLC
Supported fields include source references.
Appetite & placement
Which of your markets want it — in seconds, with the reason.
Adjustly evaluates every risk against your agency-approved carrier and program guidance and returns an indicative match, referral, or likely mismatch — each with the specific reason and source. Your team owns the rules; Adjustly applies them consistently.
- Scored against your own carriers and programs — not a generic list
- Per-carrier decision with the reason attached, ranked best-first
- Appetite rules you configure in-app and tune to your markets
- Out-of-appetite override with a logged rationale when you know better
- Every market you approach is captured for the placement record
Why it matters — Stop spending an hour on a risk no one will write. Lead with the markets that already want it — and walk in knowing why.
Carrier appetite
Hudson Residential · BOP
Five tools that work inside every record.
Built from stored record context and designed for review. Field-level source evidence is provided specifically for supported Document Intelligence extractions; your team decides and sends.
Book Copilot
Ask your whole book in plain English — “what’s ready to quote?”, “which policies expire in 60 days?”, “where is my book stuck?” Answered only from your submissions, policies, and service queue, with the accounts named.
Guardian review
A second set of AI eyes reads a submission for inconsistencies, gaps, and red flags before it goes to market — high/medium/low, with the evidence. Advisory only; nothing changes without you.
Risk brief
A concise, grounded underwriting narrative written from the risk’s own facts — the story of the account, ready to attach when you send it to a market.
Book attention
Surfaces records that may need attention — stalled submissions, placement-ready risks, and renewals coming due — so the team can decide what to work next.
Drafting
Risk briefs, market emails, renewal briefs, and service replies — prepared from the stored record for your review before anything is sent.
Reviewable by design
AI outputs retain the record context used to create them. Supported Document Intelligence fields can also include source spans and confidence for focused verification.
From a forwarded email to a recorded placement — one workspace.
Every step of a new submission lives on one screen, in order, with the AI doing the prep and your team making the calls.
- 1
Intake
A broker forwards the submission; Adjustly reads the whole packet into a risk profile.
- 2
Appetite
Indicative matching against agency-approved guidance, with reasons and source provenance.
- 3
Authority (MGAs)
Delegated-authority triage: bindable on program paper, or refer to the carrier.
- 4
Complete
The AI lists what’s missing; request it from the broker or fill it in one panel.
- 5
Prep
ACORD-numbered application data, a missing-item list, and a risk brief prepared for review.
- 6
Send
Grounded cover emails to markets or clients — edited by you, sent from Adjustly.
- 7
Your team binds
You quote and bind in your carrier systems. Adjustly records the placement.
- 8
Placement record
The recorded outcome, markets approached, notes, and supporting work — available to the team.
Adjustly preps and records; it doesn’t rate, quote, or bind in carrier systems — those calls stay with your team, in your systems.
Servicing
The day-to-day work, triaged and drafted for you.
Renewals, certificate and endorsement requests, billing questions, and general service work can fill the inbox. Adjustly classifies supported requests, routes the work, and prepares draft responses for staff review and fulfillment.
- Service inbox auto-triaged by intent, with AI-drafted replies
- Certificate and endorsement requests triaged, drafted, and tracked for staff fulfillment
- Renewals flagged ~60 days out, each with an AI renewal-prep brief
- One account hub per insured — submissions, policies, service, and renewals
- Book analytics plus CSV and generic XML exports
Why it matters — The team gets a clearer service queue and reusable drafts while remaining responsible for coverage work, carrier transactions, and final communication.
Service inbox
8 open of 11
Certificate request · Riverside Cafe
“Hi — can you send a COI listing our landlord as additional insured…”
For MGAs & program business
Apply delegated-authority checks consistently.
Configure program limits such as TIV, prior losses, workers’-comp EMR, and catastrophe exposure. Adjustly classifies each submission against those rules as within configured authority or needing referral, with the reason, and can prepare a referral memo for review. Actual quoting and binding remain in the carrier or policy system.
- Delegated-authority triage for supported submissions
- “Within configured authority” vs “refer to carrier,” with the reason
- Authority limits you configure — TIV, losses, EMR, cat exposure
- Referral memos prepared for review on over-the-line risks
- A reviewable record of authority results, referrals, and recorded outcomes
Why it matters — Teams can apply the same configured rules across the intake flow and document why a risk was referred, while final authority and carrier-system actions stay with licensed staff.
Within configured authority
The stored values fit this configured rule set. Actual quote and bind activity is completed in the carrier or policy system.
TIV
$2.1M
≤ $10M
Losses
0
≤ 3
EMR
—
≤ 1.25
Claims intake
First notice of loss, read and structured.
When a loss comes in by email, Adjustly reads it into a structured, reviewable FNOL — the facts, the parties, the coverage in question — with the same evidence-and-audit discipline as the rest of the platform. Reviewable output, never an autonomous decision.
- AI-read FNOL from an email or a service request
- Structured, reviewable output your team confirms
- Append-only extraction and AI-run records for supported workflows
- Routed into the same account hub as the policy
Why it matters — Losses get logged accurately the moment they arrive — no dropped details, no re-keying, a clean handoff.
FNOL
Water damage · Riverside Cafe
Structured for your review — never auto-decided.
AI designed for review, evidence, and human control.
Grounded for review
AI output is built from stored record context. Supported Document Intelligence fields also include source evidence and confidence signals.
Stronger documentation
Markets approached, recorded outcomes, notes, and AI runs stay with the operational record, subject to your retention settings.
Role-based access
Roles, customer membership, and book-scoping checks limit covered operations for principals, producers, underwriters, and service staff.
Capabilities by team
New business, servicing, optional claims intake, and delegated-authority checks can shape the workflows visible to each team.
Isolated & encrypted
Customer records are scoped by tenant and protected with encryption in transit and at rest.
Works alongside your core system
Adjustly provides CSV and generic XML exports. It does not claim live vendor-specific write-back to your AMS or carrier system.
Who it’s for
One platform, three ways to win.
Retail agencies
Structure incoming commercial submissions, apply market appetite with reasons, prepare follow-up, and give producers and service staff a shared queue.
MGAs & programs
Apply configured appetite and delegated-authority rules, prepare referrals, and keep reviewable records while final carrier-system actions stay with staff.
Wholesale brokers
Turn inbound retail packets into structured risks, compare them with configured markets, and record the placement path in one workspace.
See it run on your own submissions.
We’ll walk your team through a real submission end to end — reading, appetite, prep, and the placement record — and tell you honestly if it’s a fit yet.