1. The Service
Adjustly provides software for commercial-lines insurance agency operations, including intake, reading, appetite matching, quoting, servicing, and claims support. We may update, add, or remove features over time. Access is provided on a subscription basis as described in an order or plan.
2. Accounts and access
You are responsible for your account credentials, for activity under your workspace, and for ensuring your users comply with these Terms. You must provide accurate information and keep it current. Administrators control roles and permissions within a workspace.
3. Customer content and license
You retain all rights in the content you submit (“Customer Content”). You grant us a limited license to host, process, and transmit Customer Content solely to provide and support the Service, and as described in our Privacy Policy and Data Processing Addendum. You are responsible for the accuracy and legality of Customer Content and for having the necessary rights and permissions to submit it.
4. Acceptable use
Your use must comply with our Acceptable Use Policy. You may not misuse the Service, interfere with its operation, attempt to access it by unauthorized means, or use it in violation of law.
5. AI outputs
The Service produces AI-assisted outputs (summaries, extractions, appetite results, drafts, indications). These are decision-support tools, may contain errors, and require human review. Adjustly does not provide insurance, legal, or financial advice, and outputs are not a binding determination of coverage, appetite, price, or claim value. You are responsible for decisions you make using the Service.
6. Fees and payment
Paid plans are billed according to your order or plan. Fees are non-refundable except as required by law or expressly stated. We may change pricing on renewal with notice. You are responsible for applicable taxes.
7. Third-party services and data
The Service may integrate with or surface third-party data and services. We are not responsible for third-party content, and your use of it may be subject to separate terms. Proprietary rating, form, and rating-organization content remains subject to its owners’ licenses.
8. Confidentiality
Each party will protect the other’s confidential information and use it only to perform under these Terms.
9. Term and termination
These Terms apply while you use the Service. Either party may terminate for material breach not cured within a reasonable period. On termination, your right to use the Service ends and we will delete or return Customer Content as described in the DPA. Sections that by nature should survive will survive.
10. Warranty disclaimer
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Each party’s aggregate liability arising out of these Terms will not exceed the amounts paid by Customer for the Service in the twelve months before the claim.
12. Indemnification
You will defend and indemnify Adjustly against third-party claims arising from your Customer Content or your use of the Service in violation of these Terms or law, to the extent permitted by law.
13. Changes to these Terms
We may update these Terms. Material changes will be indicated by updating the “Last updated” date and, where appropriate, additional notice. Continued use after changes means you accept them.
14. General
These Terms are the entire agreement regarding the Service and supersede prior agreements on the subject. If a provision is unenforceable, the rest remains in effect. Governing law and venue are as stated in your order, or otherwise as designated by Adjustly.
15. Contact
Questions about these Terms: [email protected].